Frequently Asked Questions
Can’t find the answer to your question? CALL US!! That’s what we’re here for, to support you and be your teacher through this. We can talk and try to figure out what’s going on and how to fix the problem (ie., leaks, blowouts, wrong sizing, etc).
What payment types do you accept?
We accept personal checks and credit cards.
If you wish to pay be check please send your check to: Sonrise Diaper Service PO Box 1152 Latham, NY 12110.
If you’d prefer to pay by credit card, please call us and we’ll be happy to assist you.
What if we miss a pick up?
In the event that you forget to leave out your soiled diapers, we will still leave a clean bundle for you. We will pick up 2 weeks worth of soiled diapers the following week.
If both weeks of diapers are not out for us to pick up on the third week, your service will go on HOLD and there will be an additional charge of $100 above and beyond your normal charges.
How does billing work?
Sonrise Diaper Service will bill monthly. Your first payment is due on the service start date. We will invoice on the 25th of every month with payment being due on or before the 1st of the month.
We accept personal checks and credit cards. If you choose to pay by check, please attach your payment in an envelope to the soiled diaper TAG on your bag to be picked up.
We can also keep you credit card information on file to bill you monthly.
I am moving, what are my options?
Please contact us at least 1 week prior to your move and we will pick up ALL of your diapers (clean and soiled) and hold delivery until the date determined by you and deliver to your new address at that time.
I am going on vacation, can I put the service on hold?
If you are going on vacation please use our UPDATE MY ACOUNT FORM.
Do you deliver on holidays?
We will deliver as usual on every holiday except Christmas and New Year’s Day. If delivery day falls on one of these days you will be notified in advance of the special holiday delivery schedule.
What areas do you service?
We service the Capital Region and outlying areas within 20 miles of Latham. We are willing to travel up to 45 miles outside of Latham, NY with a surcharge of $2.50/5 miles outside the area (max surcharge of $10.00/week) This charge is split between families in one area and will be dropped when we have 3 or more families in the area using our service.
Counties covered: Albany, Rensselaer, Saratoga and Schenectady counties, southern parts of Warren and Washington counties and northern parts of Columbia and Greene Counties.
What do I need, the essentials, for cloth diapering to work for my family?
Diapers, covers, hamper, and wipes, that’s really it! (As a side note: for my family we like to use the flushable liners also…it makes the poop-y clean up easier and a bit more tolerable for my husband!)
What type of diapers are you offering?
We will be offering Indian pre-folds in 6 sizes to get the perfect fit for your baby. See Package Pricing for more details.
Are you offering the launder of covers with your service?
We will not be offering laundry of the covers with the service packages at this time.
We do offer covers for sale. Our Trade UP! Program allows Sonrise clients to post used covers for sale, allowing other Sonrise families to take advantage of used products at a discounted or reduced price or even trade.
What brand of covers are you offering for sale through Sonrise Diaper Service?
We offer may different styles and options, see our retail store link on our homepage. They come in white and fun prints!
Are there other folding options for prefolds?
See our folding techniques link.
What is the washing process for your service?
We are currently using a professional laundry service based in Clifton Park, NY. They have over 14 years experience with nursing home linens and therefore have a lot of experience with this type of linen.
We are always looking for a better way to serve our clients, and therefore we are keeping a lookout for new and improved washing processes that would allow for a lower environmental impact.
We do currently use bleach in our process…we also rinse thoroughly so that when we send our diapers for testing they have no residual Cl left in them. Babies bottoms are important to us, so we DO use bleach to kill virus’ and bacteria, BUT we also are sure there is no bleach left to harm your baby.
How do I store the soiled diapers?
In either a hamper or pail with a lid. Sonrise offers a hamper with a scented ‘deo-disk’ that works just like a clothes hamper. Using standard plastic garbage bags, once one is full, or too stinky, just replace the bag (bags provided) and place the full bag (tied off) in the place previously determined for pick up.
What do I do with the solids (POOP) in the diaper?
Simply shake what you can off into the toilet and place the soiled diaper into the hamper. Please DO NOT swish the diaper in the toilet. Get as much off as you can and let it be. Using the flushable liners helps with this…makes it easier to remove the solid poop.
What do I do if I start to get frustrated as a new Mom trying to cloth diaper?
FIRST…step away from the cloth! Trying harder and harder will only frustrate you more…take a breath and use a disposable if you need to…
Once you’ve gotten yourself together again…try it again…as Moms we have enough on our plate and we can’t be immediately great at EVERYTHING ALL of the time! Cloth can take some time to get used to and you should be excited that you are even attempting this for your baby(ies), your family and our environment…take your time and get used to it.
When should I schedule a demonstration of your products?
Schedule an in-home Consultation
My suggestion is to do this ASAP. Two reasons…#1 if you see what we offer and you want to use our service, you can place cards in your shower invitations to receive service from friends and family, #2 you will COMPLETELY distracted by your beautiful baby once they arrive therefore, getting your demo – and anything else that truly matters 
– completed before they arrive is your best bet!
Why choose Sonrise Diaper Service?
I have three children that have all been cloth diapered which I feel makes me somewhat of an expert, especially because the first two are twins and I am currently a certified Cloth Diaper Educator through the Real Diaper Association. Cloth Diapering is TRULY my passion and helping parents to use cloth (however it fits into their family) because THEY want to not because I want them to. We strive to provide excellent customer service and I am willing to help each and every family that contacts us to become successful at CD’ing their little people.
